In today's world, technology plays a pivotal role in the success of businesses. Therefore, the Networks Department and Technical Support Department have been merged, incorporating the Communications Division into one unified department to provide consistent computing services across the university. Ensuring the continuity of the network, computing devices, communication, and surveillance systems is essential. Developing networks and solving technical problems are fundamental pillars to achieving sustainable success, enhancing skills, and keeping pace with the latest technological advancements.
The Networks and Technical Support Department is one of the core pillars of our university. It contributes to providing a connected and efficient work environment through the design and maintenance of the local network, offering technical support to academic and administrative staff, solving technical issues, training staff in the use of systems and applications, and developing communication systems. To gather feedback and follow up, the Technical Assistance Division was established to ensure continuous development and follow-up of operating systems and software at the university. The division also assists other departments in providing technical services and maintaining the network, computing, communication, surveillance, and biometric systems, befitting our esteemed university.
The Networks and Technical Support Department is part of the Computer Center. It is responsible for setting up and maintaining the network, computing devices, communication systems, surveillance cameras, and biometric systems across the university to ensure uninterrupted services. The department works to improve the IT business environment by offering the best services to all users, enhancing the academic and administrative work quality at the university by providing the necessary infrastructure, including high-speed computing and communication devices. This helps in achieving success in educational, research, and administrative processes and meets the needs of all participants in the educational process at the university.
The department consists of four divisions:
· Networks Division
· Technical Support Division
· Communications Division
· Technical Assistance Division
Regularly monitor the university's network infrastructure and ensure the continuous availability of internet services in all university facilities.
· Resolve all internet-related issues immediately when they occur.
· Coordinate with the Security Division to enforce security policies within the internal network.
· Expand the network to cover newly established departments.
· Monitor and manage all network-related tenders and purchase requests, such as wireless services, new surveillance cameras, and biometric systems.
· Regularly monitor the surveillance camera system.
· Manage the employee attendance system and resolve technical issues related to the biometric system.
· Define the technical specifications of computing devices and accessories.
· Receive devices and related equipment, install, and prepare them for operation.
· Perform necessary technical maintenance for all desktop and laptop computers and accessories.
· Participate in training courses held by the Consultation and Training Center.
· Ensure the continuity of operation of computers and their accessories.
· Provide training on computing devices and software to staff members who use such software.
· Ensure the users' devices are connected to the information network in coordination with the Networks Department.
· Execute all technical tasks related to maintaining networks, lines, and exchanges.
· Maintain and repair telephones and fax machines used at the university and communication system accessories.
· Manage all incoming and outgoing internal and external calls to the university and direct them to the concerned departments during and after working hours.
· Monitor and maintain the automatic exchange system and perform necessary maintenance on the main servers (IP, Digital, Analog).
· Install and operate new phone lines and extend them to various university facilities.
· Monitor maintenance contracts and ensure companies fulfill their obligations.
| University Number | +962 2 6297000 |
| Extension Numbers | 2355 / 2384 / 2367 / 6000 / 2399 |
| Email Address | computer.center@aabu.edu.jo |
