Department of Student Services and Care

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About the Department:

The Student Services Department has been serving students since the university's inception in the 1994/1995 academic year. It aims to provide a range of services to students of diverse nationalities through the following sections:

 

1 - Student Services and International Students Section:

 certificates of good conduct. The department also oversees international students studying at the university, handling procedures for the initial issuance of visas and annual residence permits, as well as the renewal of annual residence permits—specifically for Master’s students—in coordination with the Ministry of Interior, the Department of Residency and Borders, and police directorates; however, residence permit renewals for Bachelor’s students are processed through their respective local police directorates. Additionally, the department is responsible for issuing vehicle entry permits to the campus for graduate students.

2- Student Housing Section:

 The Student Housing Section oversees on-campus housing for female students of various nationalities. It provides amenities such as heating, hot water (available year-round), study rooms, internet access, and TV lounges. Each residence includes a kitchen to meet students' quick meal needs, alongside cultural and recreational activities. Qualified supervisors oversee the facilities on a 24-hour basis.

  3- Student Affairs Section:

This section constantly strives to foster a university environment that aligns with the university's philosophy. It is responsible for addressing various student-related matters and operates under the Department of Student Services and Care within the Deanship of Student Affairs.

-       At the beginning of the academic year, the Dean of Student Affairs appoints a committee comprising three faculty members—plus a fourth as an alternate—to investigate violations committed by students on the university campus outside of college and institute buildings. The Dean may, if necessary, form more than one investigation committee.

At the beginning of the academic year, the Council of Deans shall constitute a disciplinary board comprising the Dean of Student Affairs (as Chair), the Dean of the college or institute to which the student belongs, and three members of the university’s academic staff; a fourth alternate member from the academic staff shall also be appointed. This board shall consider student violations referred to it by the Dean of Student Affairs, college deans, or institute directors, as the case may be.

 

 

 

 

 

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 First: University Identity Cards:

The university ID is considered one of the very important documents for the university student. It is the only way to prove the student's identity on campus and exams. In addition, the student is healthily insured by this card on the network approved by the university. Therefore, it must be protected from loss, damage, or being loaned to anyone else. The university ID is issued by Cairo Amman Bank (smart card).

 

Procedures of Carrying out the Department Tasks

New Students:

The university ID is issued (smart card by Cairo Amman Bank).

Procedures required to issue a university card for new students:

• The new student logs in his electronic portal, uploads his personal photo for one time, and bears the legal responsibility for this procedure.
• Announcement for students to receive their university cards.

Issuing the university ID for students (transfer replacement, loss replacement, damage replacement).

The student shall contact with the Student Services and Welfare Department to coordinate with Cairo Amman Bank to issue the student's smart card.

 

Second: Students' Employment:

1-    Announcing the date for submitting employment applications on the student's electronic portal

2-    Receiving the students wishing to apply for the employment program in the department

3-    Filling in the approved form

4-    Computer auditing of student data according to the approved bases for the employment of undergraduate students as follows:

• the student must register a study load not less than the minimum stipulated in the regulations for granting the bachelor degree (12 credit hours).
• shall have a cumulative average not less than (60%).
• shall not be subjected to any disciplinary penalty except for the paying attention penalty
• shall not be academically warned in the previous semester of the employment application
• shall not be granted a scholarship by any internal or external authority, and shall not be employed by an official or private body.
• shall not have applied for financial aid during the same semester.
• shall have finished at least one academic semester.

5-    Computer input of student applications

6-    Making decisions of students' employment, each according to the place of employment

7-    Preparing the student employment report to be approved by the members of the committee

8-    Computer input of the student's working hours after the student joins his workplace, then the Deanship of Student Affairs is provided with a statement of the working hours the student performed, certified by the dean of the faculty in which the student worked, to be then audited according to the student's semester program in terms of lecture times and official holidays.

9-    Addressing the Finance Department to pay the financial dues.

 

Third: Financial Aid

1-    Announcing the date of submitting financial aid applications for students who suffer from difficult financial conditions on the students' electronic portal

2-    Receiving financial aid applications in the department

3-    Filling in the approved form for financial aid purposes and certifying it by the official bodies (Social Security, Ministry of Finance, Municipalities)

4-    Computer auditing of the student's data according to the approved bases for financial aid, as shown below:

• The student must be in need, and his cumulative average shall not be less than 60%
• The eligible student is granted financial aid only once per year (the academic year).
• The student shall have finished at least one semester at the university.
• The student shall not have obtained a scholarship or grant from any party, whether internally or externally (the student's expense is private).
• The student shall not have been subjected to any disciplinary punishment during the period of his study at the university.
• The student shall not have applied to work within the student employment program for the same semester.
• The student shall not be employed in an official or unofficial position

5-    Computer input of applicants' applications

6-    Preparing a list of students applying for financial aid, after being audited in terms of (the student's cumulative average, family income, brothers and sisters at universities and colleges, student's place of residence, number of family members)

7-    Preparing the financial aid report to be approved by the members of the committee

Fourth: Good Conduct and Behavior:

1. Filling in the form of good conduct document.
2. Checking in the student's computer file for any disciplinary penalty.
3. Printing out the document of good conduct and behavior.

Fifth: Penalties:

1. Providing the Disciplinary Council and Deanship of Student Affairs' investigation committees with students' data.
2. Drafting decisions of penalties issued by the Disciplinary Council.
3. Drafting the decisions of penalties issued by the investigation committees in the Deanship of Student Affairs.
4. Computer input of all penalties directed to the student and addressing his authority of expense.

* The student's penalty appears on his electronic portal.

Sixth: Health Insurance of University Students

• Following up the proper implementation of the medical insurance agreement and treatment services provided to students.
• Giving the student a document that he is medically insured by the Ministry of Health for the semester in which he is registered (in case he does not have internet service on his personal phone).

Seventh: Student Life Insurance:

1. Correspondence related to student life insurance and follow-up on the proper implementation of the terms of the agreement.
2. Communicating with the families of the deceased students, in order to provide us with the required documents (death certificate, student proof, report on the incident of death, traffic report in case of a traffic accident, copy of the family booklet).
3. Providing the company with the numbers of regular students every semester.
4. Coordination with the Financial Department to obtain the financial compensation.

Indoor Dorms Division:

1. Preparing all the necessary equipment and supplies to prepare the dorms for male and female students.
2. Receiving students wishing to live in the dorms and determining their dormitory.
3. Computer input of dormitory fees for students enrolled in the indoor dorms.
4. Preparing and auditing the statements of students living in the indoor dorms.
5. Continuous follow-up of students and the extent of their commitment to the instructions of the internal dormitory in cooperation with the dormitory supervisors.
6. Follow up the health status of students and provide them with treatment.
7. Solving disputes that may occur among students.

 

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1-     Issuance of university ID cards for students (new students, major transfers, and replacements for lost cards).

2-     Student employment program.

3-     Financial aid program.

4-     Issuance of certificates of good conduct.

5-     Financial clearance (financial discharge) for Jordanian and international students.

6-     Disciplinary sanctions.

7-     Student housing (on-campus housing for female students).

8-     Issuance of annual residency permits for international students.

9-     Student health insurance.

10-   Student life insurance (coverage for death).

11-   Issuance of campus entry permits for student vehicles (graduate studies).